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May 18, 2022 Post a Comment

Fix payment and billing issues

Applies to editions of Google Workspace and other paid subscriptions in your Google Admin console.

Utilise this information to prepare your outcome if you go a payment-related alert in your Google Admin console.

If your outcome is related to a dissimilar Google service, search that production'south Help Heart to ready the outcome.

Video: How to fix a payment issue

How to Fix a Payment Issue in Google Workspace

Step i: Brand sure your principal payment method is valid

The most common billing trouble is not having a valid primary payment method for automated payments. If we can't charge your master payment method, your account gets suspended or placed in a grace menses. After you fix your primary payment method, any outstanding balance volition be charged automatically.

If you lot make a manual payment to lift a payment failure, and then update your primary payment method, y'all might exist charged twice. If this happens, we'll utilise whatever leftover credit to your next payment.

On the Admin console Domicile folio, become to Billing Payment accounts.
Adjacent to your subscription, click View payment methods.
View your payment methods. Verify 1 of them is fix to Primary, and information technology's valid.
(Optional) To avoid service interruption in the hereafter, add together a fill-in credit carte for automatic payments.

If this chore didn't solve your problem, go on to step ii.

Step two: Detect a solution based on an alert

If step i didn't solve your trouble, notice your warning below.

Warning	Solution
Subscription suspended (gratis trial ended)	Set upwardly Google Workspace billing Set upwardly Essentials billing
Your payments profile is currently suspended	Verify your business relationship information
Subscription has been suspended by your reseller	Contact your Google reseller
Subscription suspended (grace period has expired) Business relationship needs a working payment method Couldn't process your terminal payment The business relationship is closed Transaction declined Transaction declined: invalid payment method Transaction declined: low remainder	Brand a payment using: Your principal payment method Some other payment method in your billing account A new payment method If you lot're using an India credit or debit card: Troubleshoot India credit or debit cards
Menu: Expired	Make a payment using: The same carte du jour after you update it Some other payment method in your billing account A new payment method
Card: Expiring soon	Update your card details
Verification in progress	Verify a newly added banking concern account

Verify your Google Account or banking concern business relationship

Verify your Google Account

If we tin can't verify your Google Account information, Google suspends your payments contour and dims the Make a payment push button. Verify your information by filling out this form.

Other ways to make full out the grade:

Click Learn More in the alert that says your payments contour is suspended.
Reply to the email we sent with the subject "Important Information Regarding Your Google Business relationship." This email was sent to the email address of your payments chief contact for the domain associated with your Google Business relationship.

Google Workspace or Cloud Identity support tin't lift your break in this state of affairs. Y'all need to fill out the account verification class. In the Email field of the form, enter an e-mail address that'south listed under Payments contacts on the BillingManage Settings page. Entering a dissimilar address can delay the response to your request.

Permit 48 hours afterward submitting the form to receive a response.

Verify a newly added bank account

Before we can debit a new bank business relationship, we need to verify it's really yours. This process and the fourth dimension it takes depends on your location:

If you lot're in the U.S. or Europe outside the Uk, you verify the business relationship past making a examination deposit.
This procedure tin can take upwardly to 10 days, although it often happens much sooner. If you don't get a test deposit after 5 days, check if your test deposit failed.
If you're in the UK, we can typically verify your account within an hour subsequently you enter valid account information in your Payment settings.

While Google is verifying your bank account, you get a "Billing verification in progress" bulletin on your Payments page in the Admin panel. If y'all're setting up billing for the first time, your paid service won't brainstorm until your account is verified.

Note: To ensure uninterrupted service, you lot can add a credit card to utilise for automatic payments until your bank business relationship is verified. Get to Add together a credit card every bit your primary payment method.

Fix a common alarm problem

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Pay with a new payment method

On the Admin console Dwelling folio, go to Billing Payment accounts.
At the height of the page, click Pay Now in the alert.
On the Make a payment screen, click the Down arrow and choose an pick.
Depending on your country/region, you might have 2 or more options to choose from, such as:
- Add new credit or debit carte
- Add a bank account
Go to Payment options in my country.
Enter your account or card information.
Click the Verify button if it displays.
Click Make A Payment.
(Optional) Check the box to use this payment method for future recurring payments.
This choice sets the new banking concern business relationship or credit card as your primary payment method.
Review the payment details, then click Confirm Got It.
If you added a bank business relationship as your primary payment method, it might have a few days for your payment to go through.

Update an expired bill of fare

Follow these steps to update an expired primary payment method and so utilize it to brand a payment.

To update an expired credit card that isn't your principal payment method, instead follow the steps in Update your card details.

On the Admin console Home folio, get to Billing Payment accounts.
At the top of the page, click Update in the alert.
On the Make a payment screen, update the card expiration date and security lawmaking (CVC or CVV).
Click Make A Payment.
Review the payment details, then click Confirm Got It.

Update your menu details

Follow these steps if your credit card:

Is expiring soon, but hasn't yet
Has expired, but isn't your primary payment method

If your card has expired and information technology'southward your principal payment method, instead follow the steps in Update an expired carte du jour.

If a credit card in your billing account is about to expire, update the bill of fare'due south expiration appointment in your Admin console. If its CVC or CVV number changes, update it too. Otherwise, we won't be able to charge your carte du jour, putting your service at hazard of suspension.

Note: On the screen where y'all update your card's expiration date, you can also update the cardholder name or the card's billing address.

On the Admin console Home folio, go to Billing Payment accounts.
Adjacent to your subscription, click View payment methods.
Next to the credit bill of fare you desire to update, click Fix.
Update the carte information and save your changes.

Carte number changed?

If so, you lot tin't change the number on the screen where you edit the details. Instead, add it as a new card. Then remove the old card from your account. Go to Remove a payment method.

I get an error message when making a payment

If you get an error when y'all try to make a payment in the Admin console, get to Billing error messages.

I'one thousand still having problems after making a payment

If you made a payment, simply y'all were charged twice or your business relationship withal isn't agile, get to Troubleshoot problems after making a payment.